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Coastal Sewing & Appliance

"We sell the best and service the rest!"

Service & Repairs

Free estimates are given on all items brought in for service. Most repairs are completed in 3 to 4 days unless parts need to be ordered.

Our service technicians, with over 40 years of experience, constantly attend manufacturer's training to stay current. We have been chosen as the official service center for  Baby Lock, Janome, Miele, and Sebo.

Most household sewing machine brands are serviced, including Singer, Brother, Pfaff, Necchi, Kenmore, Viking, and Bernina.
We are the local Baby Lock service center and the Janome service center.

Vacuum cleaner brands serviced include Sharp, Hoover, Kirby, Eureka, Bissell, Royal, Kenmore, Dyson, Miele, Riccar, Simplicity, Filter Queen, Sebo, Maytag, Rainbow, Compact, and Dirt Devil as well as others. We are the local Miele service center.

When you bring in your machine, be sure to include:


  • Foot pedal and power cord
  • Embroidery attachment and hoop (for embroidery machines)
  • Standard needle plate, bobbin case, bobbin and foot
  • Fabric sample showing stitching problem(s), if applicable
  • If machine is still under warranty, please bring your warranty card or receipt


Warranty Services


  • Please make sure to bring your warranty card or sales receipt with you at time of drop off
  • The machine must be in the possession of the original purchaser and be registered
  • Warranty service only covers machines that have been used for personal, non-commercial use and have not been abused or subjected to environmental conditions including, but not limited to fire, flood, power surge, lightning strike, hurricane or earthquake damage.
  • Parts are covered only if failure occurs after normal wear and tear


Frequently Asked Questions

Sewing Machines

Why do I keep breaking needles when sewing over seams?

Why is my thread is looping on the underside of my material?
The most common reason for thread to loop or pull down under the fabric is that the machine is not properly threaded. Always completely re-thread the machine making sure you have a good quality thead and a good needle. If you can, check your tension discs to see if old thread or lint is lodged there. If this does not solve the problem, we can check the machine for you.

Why do I keep dropping stitches while trying to sew?
Make sure you are using the correct needle for your fabric. Because of the way different fabrics are manufactured, different needles are required. We carry a complete line of Klasse and Schmetz needles for this reason.
Try a new needle and be sure you are using good thread. If you still have problems, we are here to help.

Can I use any thread I want to do embroidery?
In general, any thread will work. The difference in embroidery thread and regular thread is that embroidery thread is much brighter and your designs will stand out much better. Embroidery threads include rayon and polyester. Rayon is a little denser while polyester will hold it's color better and washes better. We have resently added a finer polyester thread from Floriani which will sew smaller lettering and finer detail better without jamming.

I am having a problem with my serger.

What needle should I be using for different projects?

Why are chrome needles better than regular needles for sewing?

I'm having trouble feeding my fabic, especially when quilting. What do I need to do?

Vacuum Cleaners

Why am I getting a burning rubber smell?
The most common reason for a burning smell is that the belt is worn or stretched out. Most vacuum belts are just large rubber bands and stretch out whether the vacuum is running or not. Manufacturers recommend replacing belts at least once a year. Many of the newer vacuums we carry have lifetime belts which will never stretch out.

My Dyson vacuum is not working properly. What should I do?
We have been trained on Dyson repairs. Many parts are stocked and Dyson service normally takes only a few days. Simply bring in your vacuum and we will handle the work for you. If you have a cordless Dyson, you must contact Dyson directly.

My vacuum is spitting out dirt and not picking up. What should I do?
More than likely, your vacuum is stopped up somewhere. Check your wands, hoses, and any visible channels for blockage. You can try dropping a coin through your hose and wands to see if there is an occlusion. Also make sure your filters are clean and your bag is empty. If you still have problems, we are here to help.

Find Us

Contact Us

  • Phone: (+ 910 ) 392- 7285
  • Address: 894 South Kerr Avenue, Suite 5B
    Wilmington NC 28403 
  • Shop Hours:
    Monday to Friday: 10 am - 6 pm
    Saturday: 10 am - 4 pm